We will carefully inspect your rug prior to cleaning in order to determine what cleaning method to use. We use professional cleaning agents to prevent or control potential problems such as dye bleeding or browning.

Approximately 79% of soiling in rugs is dry particulate matter that can be removed before the rug is cleaned. A well-vacuumed rug may still hold a dustpan-full of dry soil that comes out when dusted. We are one of the only cleaners in Upstate NY equipped with the Badger carpet duster. This advanced equipment allows us to remove this damaging dry soil which will significantly prolonging the life of your investment. We also offer rug dusting as a stand-alone maintenance service for your rugs that may not need a complete cleaning.

The method we use (wet or dry) will be determined by the results of our pre-inspection, with special attention given to cleaning the fringe. For those with concerns over pet stains and/or odors, we have been very successful in removing or neutralizing these problems in woven and tufted rugs.

Your rug will be groomed to ensure the pile lays in the proper direction and the fibers are soft and lustrous. We will then re-inspect your rug for spots that may not have been fully removed and will re-clean if necessary. A protective finish can be applied, which we highly recommend. Your rugs will then be speed dried on drying racks using forced air in our climate-controlled facility.

Your rugs can be delivered to your home or office at no extra charge, but we do offer a discount if you deliver and pick-up your rugs yourself. In order to conserve the use of natural resources, we normally do not wrap rugs for delivery. However, we will wrap your rugs upon request (i.e. for moving or storage) at no extra charge.