Customer Reviews

Read Real Floor Cleaning, Oriental Rug Cleaning, & Pet Odor Removal Reviews from Customers in Rochester, Brighton, Fairport, and More.

We have a dog who has been very hard to house break.
We must spot clean and vacuum our light colored carpets 2-3 times a week. Called up pinnacle and they said no problem to cleaning my carpets. They called the day before to confirm my appointment. Gave me a 30 min window as to when they would arrive. The team was fast and professional. I can’t express how clean my carpets look. They really do look brand new again! More than happy with the outcome and quality this company brought. Thanks again!
Rob DPiazza
Home Owner
This is a great Company!
My hot water tank blew and we had 2″ of standing water all through our finished family room. We waited not a day, but within an hour, Pinnacle was on site extracting all the water with their equipment! Beyond that, they started to save our belongings by removing as much furniture and other personal items as possible. Everyone was very courteous, efficient and understood our needs. This is a professional Company that I highly recommend! Pinnacle Eco Clean understands that the success of their Company depends on excellent customer service and keeping their promises!
Grant Hill Jr
Home Owner
Some serious cleaning.
He took the rug for several weeks, working it through his special process until it was perfect. I couldn’t have been more pleased with the outcome. Fast forward to present day and I again called on Pinnacle to help correct several spots that had been damaged by bleach splashes on my basement carpet. Both Kevin and his son Kyle painstakingly addressed each and every spot until the damaged areas were essentially indiscernible. They did a phenomenal job. The price was very fair and reasonable given the amount of time and expertise they put into the work. I couldn’t be happier with their work and their professionalism.
Donna Francati
Home Owner
This carpet cleaning place is in my opinion one of the best around.
They not only do an outstanding job on your carpet, but they also pay close attention to detail! I've never had an unpleasant experience with them. Even their secretary is efficient, professional, and always a pleasure to talk with. Give them a try - I think you'll be glad you did!
Cheryl Butter
Home Owner
Pinnacle Eco Clean did an amazing job cleaning my carpets in my home!
They look and feel brand new. Any furniture that was moved they put back and they left the house tidy! I appreciate their professionalism. I would recommend Pinnacle Eco Clean to anyone in the market for carpet cleaning.
Abigail Withers
Home Owner
Pinnacle is an extraordinary rug cleaning company.
Their competence and customer service is beyond excellent. Rugs look like new, and all work is done in a time-effective way. They were able to pull out stains I thought were permanent! And their kindness and good cheer makes everything unfold with ease.
Lois Wolf
Home Owner
They were very easy to work with.
Booking the rug cleaning was easy as I had to coordinate several activities around the same time. Dave and Matt arrived on time. They were courteous and professional. They did an excellent job on the rug cleaning. Very pleased with the service and highly recommend Pinnacle Eco Clean.
Margaret Clark
Home Owner
The rug is back to like new condition.
Pinnacle eco clean did an excellent job cleaning a new area rug for us with formula/BM spit up on it. They also cleaned and repaired an antique rug and did an excellent job. I could not be happier with our service through Pinnacle and would recommend them to friends and family.
Kylie Ewing
Home Owner
The best carpet cleaners in Rochester if you ask me!
My carpets looked like new when they were done. The attention to detail is amazing! They also have the friendliest staff who make sure you're happy before they leave. A++
Dave Koenig
Home Owner
My furniture looks like new!
Highly recommend!
Tina Sihto
Home Owner
Excellent all around service!
And my rugs look beautiful!
Elizabeth Kungaa Joseph
Home Owner
Highly recommend!
Great customer service and great jobs cleaning our rugs.
Patrice Mitchell
Home Owner
Excellent and thorough work...meticulous.
Tyler and Ian were very knowledgeable , courteous, and engaging. HVAC and Air Duct Cleaning is a multi hour process due to the expert nature of the service. Highly Recommend!
Jim Stanford
Home Owner
The carpet was cleaned thoroughly, even stains from pet.
The service techs were courteous and very professional.
Bonnie Serio
Home Owner
We sent them some antique Navajo rugs to be cleaned.
Not an easy service to find, and they came back just beautiful!
Glen Cutright
Home Owner
I used Pinnacle Eco clean for a number of services.
Recently, I used them for a dryer vent clean. This day and age; it’s difficult to find a high quality company with exceptional customer service. I was pleasantly surprised by the young man that came to clean my dryer vent. He was extremely polite. He went out of his way to ensure quality service and I have already recommended his services. Furthermore, I have used this company for carpet cleaning, and would highly recommend them. There are not many companies out there that are responsive, polite, prompt, and provide such quality service, and this company really does. I recommend Pinnacle without reservation!

Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning, HVAC duct & vent cleaning

Jim Stanford
Home Owner
The folks at Pinnacle Eco Clean were so polite, helpful, and thorough!
My rugs were in ROUGH shape, and they were simply stunning after I picked them up. I am so happy with the results and the whole experience!
Irene DeMarco
Home Owner
I’ll be using them again without any question.
I hired pinnacle two weeks ago to come out and steam clean our upstairs which is carpeted along with the stairs. They were installed 3 years ago and haven’t been steam cleaned since being installed. They look brand new again and all of the high traffic areas were restored. The two techs who came out were very friendly and courteous, and gave me some tips for maintenance until the next time they are needed.
Chris L
Home Owner